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Can't log on

I recently installed logmein/hamachi on my home computer to access my office network.  I've been on the phone with my IT guy all morning.  It's installed, I get the log in screen, put in the network name and password but I get "error password rejected".  The password is correct.  It's an HP Envy laptop running Windows10.  I've tried uninstalling and reinstalling with a new link but it still won't work.  We can't figure out why my log in isn't being accepted.