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New Contributor

Delete account

 

Hi, i would like to know if it's possible to delete my logmein account, my community account and any all information the web site stores that relates, anonymously or otherwise, to me.

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Manager

Re: Delete account

Hi @Sassa27 I am sorry to hear you want to cancel. Any requests for changes to your account should be made directly to Support either by phone or email: https://secure.logmein.com/contactus/

 

Sincerely,
Lisa Kate
LogMeIn Community Manager

Lisa_K8 is a member of the LogMeIn Community Care Team.

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10 REPLIES
LogMeIn Manager

Re: Delete account

Hi @Sassa27 I am sorry to hear you want to cancel. Any requests for changes to your account should be made directly to Support either by phone or email: https://secure.logmein.com/contactus/

 

Sincerely,
Lisa Kate
LogMeIn Community Manager

Lisa_K8 is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!


New Contributor

Re: Delete account

i want delete my account because I do not need it

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Active Contributor

Re: Delete account

Hello.

 

I'm not the original poster, but how do I contact Support?

 

You said "Any requests for changes to your account should be made directly to Support either by phone or email"

but I couldn't find Support's email address. Only a phone number.

 

I want to delete my account too, but I want to do it through email.

 

The Best.

LogMeIn Manager

Re: Delete account

Hi @karllee,

 

You can submit a support ticket here. Just select Support as your reason and enter Delete Account as your question. After you click the Ask button you will be given the option to enter you account details and submit the ticket.

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: Delete account

Thank you, sir. Thank you. Smiley Happy
New Contributor

Re: Delete account

Hi,
I also want to delete my account.
But I am not able to submit a ticket:
When I click "No, submit my question" there comes a dialog to enter more information. But as soon as the dialog is shown, the complete page is refreshed an the dialog is closed.
Tested with Edge and FireFox (62.0.3).
Can you help me please?
 
Thanks
LogMeIn Contributor

Re: Delete account

@spacelordxan  Sorry for that.  I was able to test in both those web browsers myself without issue.  Could you try opening a private browsing window to test again?

New Contributor

Re: Delete account

Same for me. Reloading again and again. Tested on current Chrome 69.0.3497.100, Firefox 62.0.3 and Safari 11.1.2 on MacOS X 10.13.6

 

Please resolve this issue or delete my account. Thanks!

LogMeIn Contributor

Re: Delete account

@jjjjj1  If the case creation page is still failing foryou, you may click on my Community name and send me a private message with your login email address.  I still cannot recreate the case failure flow from here.