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Brixon
New Contributor

Mac update 2018-001 - Failed to connect to the engine

after installing security patch 2018-001 in macOS high sierra 10.13.4 Hamachi won't connect...."fails to connect to the engine".

I've tried uninstalling and installing again with no positive results.

Other issues noted before such as allowing the developer in the mac settings, don't work either, I believe this is a totally new issue caused by the mac update and there is no way to revert it.

 

please help....

Dickerson
New Contributor

I have an error when entering hamachi, help please

Captura de pantalla 2018-09-25 a la(s) 19.24.25 copia.jpg

tengo un error al inciar hamachi en mac, despues de instalar la aplicacion

I have an error when starting hamachi on mac, after installing this ad aprece

GlennD
LogMeIn Manager

Re: I have an error when entering hamachi, help please

Hi @Dickerson

 

The error "Failed to connect to engine" is caused by the LogMeIn Hamachi Tunneling Engine either failing to start, being in an error state, or being blocked by anti-virus software. If your anti-virus software is reporting/blocking Hamachi-2-ui.exe, you will need to add an exclusion for the Hamachi-2-ui.exe program.  Please consult your anti-virus software documentation for assistance with adding an exclusion to the allowed list.

 

On Mac please try the steps posted by @cbrough 

 

Our solution was:

  1. open system preferences > users & groups > login items
  2. Logmein hamachi showed a yellow yeild sign and "unknown"
  3. select logmein hamachi and press the "-" below to remove from startup items.
  4. restart computer. hamachi opens and connects fine.

hopefully this helps others as well.

Glenn is a member of the LogMeIn Community Care Team.

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kimbakat
New Contributor

Re: Failed to connect to the engine

There the F is the "Administrative Tools" on the Mac? This is what this is for. MAC USERS!
kimbakat
New Contributor

Re: I have an error when entering hamachi, help please

Strange..I have this problem on a brand new laptop. No Virus software is running.
kimbakat
New Contributor

Re: Failed to connect to the engine

and how do you do that exactly? On a mac???
kimbakat
New Contributor

Re: Failed to connect to the engine

Did that..did not work...now what???
fhgadmin
New Contributor

Support for Apple ARM Macs

Is there any timeline for supporting the new Apple ARM Macs. We got our first one this week, but we are unable to run Hamachi on it. Not a deal breaker yet, but this will be a requirement for us in the next 6-10 months. 

Tags (1)
AshC
LogMeIn Contributor

Re: Support for Apple ARM Macs

@fhgadmin  What's the use case in this scenario?  Are the native Hamachi applications insufficient there?

fhgadmin
New Contributor

Re: Support for Apple ARM Macs

The native hamachi application is not launching. I get an error "Cannot connect to engine". A review of the logs reveals an error like "file arm64e does not exist".