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Cryzantine
New Contributor

How to cancel hamachi auto renewal

Hello. How can i cancel the auto renewal feature of hamachi servive? I live in Finland and you dont have a customer support number for North European customers and by some odd desing / reasoning you dont allow cancelling the subscription from the web interface. I have now been billed for three years for service that i have not used / nor didnt need all this time and it has started to bug me for paying the price yearly for nothing. So if you would be so kind and help me to get rid of the service asap. Thanks in advance.

 

Marko.V / Finland

1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Hey there,

If you cannot call into Customer Support directly, you may also create a case through this support article:  https://support.logmeininc.com/central/help/how-do-i-contact-support 

 


Ash is a member of the GoTo Community Care Team.

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13 REPLIES 13
JYFIN
New Contributor

I have same problem, have you been successful?

How to cancel hamachi auto renewal? 

I have tried to find information but can't find it and in my account there is no option for that.

for anyone who knows, please inform.

Thank you.

AshC
GoTo Moderator

Hey there,

If you cannot call into Customer Support directly, you may also create a case through this support article:  https://support.logmeininc.com/central/help/how-do-i-contact-support 

 


Ash is a member of the GoTo Community Care Team.

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cavalos
New Contributor

Hi, I need to cancel my standard suscription. How can I do?

AshC
GoTo Moderator

@cavalos  Please let us know if you cannot reach Customer Support to request cancellation. 


Ash is a member of the GoTo Community Care Team.

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17069819
New Contributor

i have a same issue. I unable to cancel auto renewal even i called to customer support phone line & submit a ticket (ticket number 17069807) . Totally no respond at all.

17069819
New Contributor

i had submit ticket 17069807 since 25th Mar for request cancel subscription  & called customer support line.

But no respond at all. Customer service only record down message but not proceed for cancellation.

How to cancel subscription ??

AshC
GoTo Moderator

@17069819  I'll have a billing specialist review your case as soon as possible.  Thanks for your patience. 

 


Ash is a member of the GoTo Community Care Team.

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AshC
GoTo Moderator

I apologize for the difficulty in resolving your billing request @17069819 

 

Please click my Community name to send a private message with your account email and contact phone number. 

 

Thanks. 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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17069814
New Contributor

I facing same problem, I unable to cancel after email & call customer support since March

Ticket number : 17069814