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AlexeyEzovskikh
New Contributor

upgrade my subscription

 I can't upgrade my subscription status to Premium. At the payment step, I am asked to pay the fare in full, and not to pay extra for the status upgrade. The question is, how do I pay for an increase in the number of connected clients on an existing network? I have a network of 32 clients, and I want to increase it to 256.

5 REPLIES 5
AshC
LogMeIn Contributor

Re: upgrade my subscription

Hi Alexey,

We can definitely help you with that, even if you're in the middle of a subscription period.  If the steps in this support article are not working, please click the 'Call Support' button at the bottom of the web page:  https://support.logmeininc.com/central/help/how-to-change-or-purchase-hamachi-subscriptions-central-...

enjoy
New Contributor

Re: upgrade my subscription

I have the same problem with upgrading.  Instead of paying 127 euros, I am asked to pay the full cost - 179 euros. What should I do 

AshC
LogMeIn Contributor

Re: upgrade my subscription

@enjoy  All plans are Annual, and should charge your account within 24 hours of your billing request.  In some case if you make a plan change midway through the prior plan, you may see a prorated amount instead of the full subscription cost.

velo
New Contributor

Re: upgrade my subscription

Hi

 

I have a network of 32 clients, and I want to increase it to 256.

I tried to use this instruction, but I can't upgrade my current subscription.

Can you help me with it?

 

https://support.logmeininc.com/central/help/how-to-change-or-purchase-hamachi-subscriptions-central-...

 

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AshC
LogMeIn Contributor

Re: upgrade my subscription

Hi @velo

Are you able to purchase the higher tier directly through the Hamachi website?

 

https://www.vpn.net/