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Active Contributor

Bring Back All Color Quality Options

Starting about a couple weeks ago, when I connect to client computers there are only the 3 highest color quality options available to select.

ColorQuality3.JPG

There used to be 6.

ColorQuality6.JPG

Typically I would set the quality to the lowest color option to improve the speed/responsiveness of the connection since I don't need the full video quality. 

 

Anyone know how to get all of the options back? Or has LogMeIn done away with the lower quality settings?

Tags (3)
13 REPLIES
LogMeIn Contributor

Re: Some Color Quality Settings missing

@Ericatdmi I apologize for any confusion.  We did recently change the color options for LMI Pro, and the details can be found within the latest release notes (updates coming again on this topic soon).  Typically higher resolution settings are preferred by customers, but I understand if the change took you by surprise.

 

We will be updating the knowledgebase to reflect these upgrades as well.  Thanks for your patience while we fully document.

 

Active Contributor

Re: Some Color Quality Settings missing

So the lower quality options are gone for good? That's disappointing. The lower quality options made a significant difference in connection performance when working with clients that have poor internet connections.   Seems like it would be easy enough to leave the options in place for those that need it. 

Please pass on my thoughts to whom it may concern. I'd love to get the lower quality video options back.

LogMeIn Contributor

Re: Some Color Quality Settings missing

@Ericatdmi Thanks for your feedback and case use.  We will share it with the product teams repsonsible.

Highlighted
New Contributor

Re: Some Color Quality Settings missing

I understand that Higher quality settings are perferred by customers but only when bandwidth permits....

All you have succeded in doing is elminating the ability to utilize your offering on slow locations. 

It is now basically unusable on 75% of the 13,000 locations we utilize you for.

This change is complete garbage and was not thought out very well.

"Upgrades" what a load of BS.

 

AshC, I'm not mad at you as you were not the one to implement this change, it has just made our lives a living hell. 

Tags (1)
New Contributor

Re: Some Color Quality Settings missing

This is not acceptable as we have several machines on networks with less than ideal bandwidth. Our customerbase is well over 10000 machines. We never use the higher resolutions because we are remotely supporting these machines - not streaming video or gaming. Please add black and white back to the options. 

Active Contributor

Re: Bring Back All Color Quality Options

Add me to the list of unhappy. 

With 10k units over CELLULAR connections, this is a huge impact on us!

New Contributor

Re: Some Color Quality Settings missing

I too am disappointed with this change. I don't see any reason why the lower color quality settings had to be removed simply because some customers use the higher quality settings. From a support perspective, it makes resolving issues remotely much more difficult due to the lag alone. This change literally makes my job harder.

New Contributor

Re: Some Color Quality Settings missing

This is a disappointing update as the higher-resolution settings slows down performance for our remote sessions. I see no reason why the lower-resolution options couldn't have been left in. Would be great if they can be brought back.

New Contributor

Re: Some Color Quality Settings missing

Yup this just made my job harder. I always ran on the 2nd lowest color settings. Now it's significantly laggier and less responsive no matter which option I use, and I have a decent connection on both ends. Bad change.