Cancelling join.me Subscription

[Derick_James]

Does anyone klnow how I can cancel my join.me subscription withyout having to call.?Was "put on hold" for ever, and frankly don't have the time to waste.

[AshC · Accepted solution]

Hi Derick,

If you cannot reach support by phone, then you may also request cancellation through this help page: https://support.logmeininc.com/joinme/help/how-to-modify-your-joinme-subscription-joinme-jm-faq-canc...

[wbd]

BS - your link is lame, doesn't work: this is where your recommendation ultimately takes the person trying to modify his/her subscription: - wtf? In the world of e-commerce and online transactions, would it be unreasonable to expect to see something other than "we're sorry, the office is closed" ?  LOL 

And,  by the way,  I've actually called and spoke with someone on this last year, providing instruction not to renew my account - I was assured that everything was set to not autorenew. Sure enough, I just happen to be going through my bookmarks today, see that I can log into my join.met account, and thought hmmm I wonder why I can log in, So i went to my billing history, and bam - there it is - you billed me $120 for another year's subscription late last year. 

Why couldn't a user, say, go into their account, and manage, or even cancel his subscription on their own if they wanted to?

Scammers.

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[AshC]

@wbd  I apologize for the limited hours of operation for the Join.Me billing team.  If you click my Community name you can privately send over the email address you use to sign in with for a check on that case you filed.