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Active Contributor

Disconnected when remote print

When I print through Logmein, I will be disconnected and there will be no printing.
Have tested with different customers and it will be the same problem.
Can you please check and see why the error occurs.

 

Best regards!

//Hugo, Sweden

 

1 ACCEPTED SOLUTION

Accepted Solutions
Active Contributor

Re: Disconnected when remote print

Hi!

I get this from Logmein support and Its work:

 

"

These steps must be followed on the host computer (the remote computer), and can be done remotely. 

  1. On the host computer, locate and open the program: LogMeIn Control Panel. You can find this in your list of programs, or located in the system tray, next to the clock
  2. Select Options>Preferences
  3. Uncheck use display accelerator
  4. Move to the Advanced tab, and check Force Bitmap printing
  5. Below this option, select Troubleshoot. You will get a message once this has completed successfully
  6. End your remote session
  7. Re-launch your remote session"

Good luck!
Best regards!

//Hugo, Sweden

5 REPLIES
New Contributor

Re: Disconnected when remote print

This just started happening with me, too.  Windows 7 on host machine and Windows 7 and Windows 10 remotely accessing host.

Active Contributor

Re: Disconnected when remote print

Hi!

I get this from Logmein support and Its work:

 

"

These steps must be followed on the host computer (the remote computer), and can be done remotely. 

  1. On the host computer, locate and open the program: LogMeIn Control Panel. You can find this in your list of programs, or located in the system tray, next to the clock
  2. Select Options>Preferences
  3. Uncheck use display accelerator
  4. Move to the Advanced tab, and check Force Bitmap printing
  5. Below this option, select Troubleshoot. You will get a message once this has completed successfully
  6. End your remote session
  7. Re-launch your remote session"

Good luck!
Best regards!

//Hugo, Sweden

New Contributor

Re: Disconnected when remote print

Steps 1-7 did not work for me, my programs still crashed when trying to print. I had to perform the flowing to complete the fix. It should be added that once you restart the host, you'll need to do the following:

Options > Preferences > Advanced Tab
uncheck Force Bitmap printing in the advanced tab
Options > Preferences
re-check use Display Accelerator

Active Contributor

Re: Disconnected when remote print

Thanks, your solution helped out my colleague. Luckily I saw this thread and showed it to him. All is good now!
Active Contributor

Re: Disconnected when remote print

Th previous steps 1-7 also didn't work for me. I really appreciate that you shared yours because it's the one that fixed it for me.