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Active Contributor

Display Glitch - iOS and MacOS High Sierra

I have been a long standing user of Logmein coming up on 8 years, without out fault or major issue until in a recent update to Mac OS high Sierra. Now when I remote login to my Mac Mini or iMac any open applications I get the outline of the application window and all details of the application id a blurry mess. items located on the desktop are also covered by a white box (blank area) see below.Image-1.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Manager

Re: Display Glitch - iOS and MacOS High Sierra

For anyone else experiencing this issue, connecting a monitor or at least a headless HDMI adapter will engage the video driver so that the screen is displayed correctly when you connect.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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12 REPLIES 12
New Contributor

Re: Display Glitch - iOS and MacOS High Sierra

Thank GOD I'm not the only one with this issue since updating to 10.13.4.

I have no idea what to do at this point... I've already tried reinstalling logmein but that didnt help. Smiley Sad

LogMeIn Manager

Re: Display Glitch - iOS and MacOS High Sierra

Hi @theboynorm

 

We'd like to work with you on this issue, I will PM you so we can get a ticket started.

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: Display Glitch - iOS and MacOS High Sierra

Evening Glenn,

 

I’ve received a support mail & responded, hopefully the information provided will be of some help, to others whom are suffering similar issues.

 

regards 

LogMeIn Manager

Re: Display Glitch - iOS and MacOS High Sierra

For anyone else experiencing this issue, connecting a monitor or at least a headless HDMI adapter will engage the video driver so that the screen is displayed correctly when you connect.

 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
New Contributor

Re: Display Glitch - iOS and MacOS High Sierra

I am having the same problems. Very teared pictures etc.

Active Contributor

Re: Display Glitch - iOS and MacOS High Sierra

Hi, as the post above suggests a simple HDMI Dummy Plug will sort this, plus it’s has the added benefit of a faster response time as it keeps the GDPU engaged.

 

these can be picks for for a few pounds on amazon or ebay.

 

 

New Contributor

Re: Display Glitch - iOS and MacOS High Sierra

thanks i will try that

Active Contributor

Re: Display Glitch - iOS and MacOS High Sierra

Hi - I get this problem on machines that have had the most recent macos security update. I use logmein to manage macs all over the world - some of which are on the otherside of the world... I cannot plug in an hdmi plug. Please please please fix this as while I do have a ssh backup VNC over ssh is much laggier.

logmeinUI bork.png

New Contributor

Re: Display Glitch - iOS and MacOS High Sierra

Agreed. This is not a solution.