Error Message

[MBrissenden]

The computer that I wish to access is on line and available however when I click on the icon to log in  this message appears "Your session has timed out or the host went offline during your connection attempt".  I have restarted both  computers mine and the one  I am trying to access but it hasn't resolved the issue.   I am not sure what to do.  I have been on hold for an hour to the helps desk  but I need to get some work done:(

The wifi connection is strong in both places. Has anyone had any experience with this issue.

Thank you 

[GrahamM]

Worked fine on Monday and then stopped working yesterday after about an hour.

Reboot of host and client makes no difference and there have been no network changes and I should know since I am the firewall admin.

[AshC]

@GrahamM   I apologize for the difficulty there.  Can you please confirm the affected operating systems and LogMeIn software versions installed?

[GrahamM]

Not sure on the LMI version, but Windows 10 2004.  I can report back the version in a couple days when I'm back there.  Host says it is online (blue), however when I try connect it times out.  FYI, both are hard wired and NOT wireless.

Started happening all of a sudden at 8:40 AM PST yesterday.

Same error when trying the desktop client to the LMI host.

[AshC]

@GrahamM  This may be an obvious question , but have you been able to reboot the host PC yet?

[GrahamM]

@AshC 
Yes multiple reboots.  
Version is 4.1.0.14148.

Discovered that it may be related to a DNS security provider.  

What domains should I be putting on the whitelist?

[AshC]

Here's an updated security document that you may reference for firewall allowances:  https://support.logmeininc.com/central/help/logmein-and-firewalls-central-c-lmi-firewalls