I had to reinstall windows on my desktop so now need to reinstall logmein. When I log in to logmein I see my two computers there but that one says offline. What do I need to do to reinstall the software and bring it back online? Can't find it anywhere? When I try to do add a computer my only option is upgrade.
Any helps is appreciated!
Kathy
Hi @kgdmom,
You will want to remove the computer from your account and then go through adding it again on your new Windows installation:
Hi GlennD,
I went throught the provess you described below as I had the same problem and it fixed it, however although it tells me I have 1 seat left, when I try to add my current computer again it says I have to upgrade. Are you able to help at all?
Thank you
Hi Sue,
I will direct message you with additional information about your account.