cancel
Showing results for 
Search instead for 
Did you mean: 
FortifyIT
New Member

LMI dropping

Hi

 

I have a client that's been working from home for years with LMI without issues but the last 4 or 5 weeks now, LMI is dropping for her.   I'm not sure if it's her remote computer or her laptop she's using.  

 

are there any log files to see if I can pin point where things are coming from?   I think it's her computer because we use LMI on over 500 computers and servers and don't have an issue

 

Thanks

Mike

1 REPLY 1
AshC
Retired GoTo Contributor

Re: LMI dropping

Hi @FortifyIT

We do keep event logs that you may access at any time:  https://support.logmeininc.com/central/help/how-to-view-logmein-event-log-files-central-t-host-prefe...

 

One troubleshooting idea would be to have this laptop connect directly to the LAN instead of using WiFi (assuming they are currently wireless).


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!