LogMeIn AV will not download

[jgoodwinNCIT]

Hello everyone,

Having issues with LogMeIn AV installing a few agents at different sites. All of the agents in question are showing this in the console. "Unable to retrieve LogMeIn Antivirus

Error message:Failed to download LogMeIn AV package.

Need help?help.logmein.com

Started a day ago"

They also have the following recurring message in the event logs. "IPCStream Server - \\.\pipe\LogMeIn_AVMan - Error in Peek from IPCStream." My searches on the error have yielded no results, any help would be greatly appreciated.

Thanks,
JG

[AshC]

@jgoodwinNCIT  This experience is likely due to a local firewall / security settings, for which our Allow-listings should be applied:   https://support.logmeininc.com/central/help/logmein-and-firewalls-central-c-lmi-firewalls 

Once this is checked, you may need to drill into the AV event logs to see why the failure continues.