Please let me start by saying,
I have been using the product for a while and I is nothing short of a lifesaver at times.
That is why I'm so distressed about the complicated signin that is required when I contact my computers from a different IP address. Of course it is a different IP. that is why I need access to my computers in the first place.
The price has jumped up quite a bit lately. This is not acceptable. I am not planning to renew given the product has become useless at times because of the time it takes to call support and they can not fix my issue.
When I need to get to my computer to do a "critical" task the last thing I want to deal with is a double signin where I have to access my phone or email or both. I just need to get in "NOW".
