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New Contributor

SOUND NOT WORKING

The sounds has stopped working when I connect to remote computers. We use LogMeIn to edit videos. No sound = no work. Need help!

6 REPLIES 6
LogMeIn Contributor

Re: SOUND NOT WORKING

@onealbs   Sorry!  Did you lose sound from all of your hosts, or just one?

Have you done anything to troubleshoot this yourself?

New Contributor

Re: SOUND NOT WORKING

All. I have spent over two hours today on the phone with techs from LMI with no resolution. Only thing I have been told is that LMI is aware of an "issue" that began on January 24.

LogMeIn Contributor

Re: SOUND NOT WORKING

@onealbs   Thanks for the additional detail.  We will update this Community thread with more info on this issue soon.

Tags (1)
New Contributor

Re: SOUND NOT WORKING

Any idea when this issue will be resolved?

 

We are going to have to find something else to use if it's not soon.

New Contributor

Re: SOUND NOT WORKING

Since you are not sure when this issue is going to resolved, what do I need to do to downgrade my account from LogMeIn Pro?

 

LogMeIn Manager

Re: SOUND NOT WORKING

Please give Support a call and they will be able to do it for you: https://www.logmein.com/support/contact-us

 

Glenn is a member of the LogMeIn Community Care Team.

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