I am unable to connect to a remote computer. It is on-line and the console shows the computer's icon green, which I think means that there is a session in progress. I know, however, that there is not. I had connected successfully yesterday. Perhaps that session hung and didn't shut down correctly? Is there any way to clear that?
@shass Unfortunately if that session got stuck, the only way to reconnect would likely be after a reboot at the endpoint. Let us know if the behavior continues there.
@shass It should not be happening on a regular basis, and in my experience the instances often revolve around a specific machine that was in need of a scheduled reboot / update.
Extremely inconvenient. The same problem happens to me on random computers, requiring my clients to reset their computer before it will allow a reconnect. I've actually had to have clients install different remote software (Veam Tiewer) just so I am able do the work remotely. This is unnacceptable for a paid product.
@casascoco Sorry about that. Have you contacted Customer Care directly in order to attempt to recreate the connection failure, or gather log files from the affected PC?