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Active Contributor

Re: Sync Clipboard works unreliably

I am on Windows 10 Pro 64-bit, always up to date with Windows Updates, and the only connections I make are to other Windows 10 Pro 64-bit based clients, also up to date. 

LogMeIn versions seem to be 4.1.0.12382 but updating now on the client sides and I go through the website to access them. I don't use the App for access. Software versions aside, this has been an issue for the entire time I've used the product.

I've discussed this with support on two or more occasions and get frustrated with Make sure the Clipboard Sync box is checked and try Reinstalling the Client...

New Contributor

Re: Sync Clipboard works unreliably

It's happening again. Simple text copy from within the session back to my system. Doesn't work, 3 times this week. 

LogMeIn Contributor

Re: Sync Clipboard works unreliably

@SysAdminAXS  Please call into Customer Support in order to document the affected environment fully.  I am sorry we're not aware of any ongoing clipboard issues, and are very interested to learn more.

New Contributor

Re: Sync Clipboard works unreliably

I'm experiencing the same issue. The clipboard works the first time or two after I launch LogMeIn and connect to the remote host.

 

If I copy/paste more than a couple of times, the clipboard-sharing stops working entirely.

 

Closing the connection to the remote host and reconnecting fixes it... temporarily.

 

This is awful, inconsistent behavior. It's added a ridiculous amount of time to my work in the past week.

Active Contributor

Re: Sync Clipboard works unreliably

I have this exact same issue. In fact it only works for 1/3 to 1/2 of the computers I access even though the settings are all the same (that I can tell). I don't want to try to reinstall in on the Remote computer in case it disables my connection and then I need to kill my time to walk my client through it to reinstall. For the very expensive price I pay I would expect this to be flawless. I end up using the File Manager. 

New Contributor

Re: Sync Clipboard works unreliably

I am still having this issue. In a session Clipboard sync is working and then all of a sudden it stops syncing again. I try to turn on and off the clipboard sync and it still doesn't work. This is very problematic and killing my workflow.

LogMeIn Contributor

Re: Sync Clipboard works unreliably

@SysAdminAXS  @AMAcpa @TravisKB   I apologize for the ongoing nature of this problem.  Due to the fact that we are not seeing the same results in our testing environments, have you been able to contact Customer Care directly, for the purpose of escalating the issue to our engineering teams?