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MPRE
New Contributor

*Transaction Declined* message

I'm trying to upgrade from trial to Pro but keep getting the message Transaction declined when trying to purchase.

I've attempted with 3 different credit cards, each with sufficient funds, but none have been successful.

Need this ASAP!

 

Help please 

1 REPLY 1
AshC
LogMeIn Contributor

Re: *Transaction Declined* message

@MPRE  Although we cannot investigate billing issues through this Community, I can suggest first checking that you have a full name and correct billing information entered.  Then call into Customer Support directly if this should fail, in order to see if there's an account problem:  https://support.logmeininc.com/central/help/how-do-i-contact-support