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Active Contributor

Unknown subscription charged to my Credit Card

An unknown Logmein subscription was charged to my credit card on This also happened last year and last year I requested to block any further transactions from Logmeininc . They have not done so and I will follow up with them separately.

How can I established what subscription is being charged , stop it and get the amount refunded ?

 

I have opened a support ticket, emailed support@logmein.com and will phone .

8 REPLIES 8
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Active Contributor

Re: Unknown subscription charged to my Credit Card

Hi,

 

Within minutes of posting I received a reply from a User Services Representative.

 

We exchanged a number of emails and quickly identified the subscription (which I recognised but thought taken over by someone else). The whole thing took less the 40 minutes. Outstanding...

 

Thanks  to the Logemin  User Services Representative team.

 

 

New Contributor

Re: Unknown subscription charged to my Credit Card

Hello 

This also happened to me - 

Credit Card Charge - 

LOGMEIN*OpenVoice logmein.com MA
#2469216A32XGXFTDZ

I have no idea what this is for and when you try and contact the company you have to select a product.

This is the description on my account.  How do I know what product this is.

Billing location: logmein.com,  MACategory: Books/Magazines/NewspapersPurchase Mode: Manually Entered

Please let me know what this is.

Joanne

 

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LogMeIn Contributor

Re: Unknown subscription charged to my Credit Card

@i803172 Hi Joanne,

Please call into our support department so that they may securely check your data for any unknown subscriptions in our system:  https://support.logmeininc.com/pro/help/how-do-i-contact-support

 

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Active Contributor

Re: Unknown subscription charged to my Credit Card

Unknown subscription charged to my Credit Card
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New Contributor

Re: Unknown subscription charged to my Credit Card

I have the same issue. I see a pending charge on my credit card 

PendingPOS DEBIT LOGMEIN*JOINME LOGMEIN.COM MA

I don't recognize it. How cna I contact support to resolve this? I tried following the instructions for a call but of course because of Covid it says wait times are very long... 

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LogMeIn Contributor

Re: Unknown subscription charged to my Credit Card

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New Contributor

Re: Unknown subscription charged to my Credit Card

ok thanks.

I have not had a subscription to join.me for several years. How can I get the charge removed? Also the card it would have charged to must have expired - I got a new one this last April - same number but different expiry date so I don't know how it could have charged in the first place?? 

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New Contributor

Re: Unknown subscription charged to my Credit Card

I did go ahead and submit a request using the link you sent