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drcortes
New Contributor

mac client not working when connecting from another mac

hello,

just installed logmein pro on mac pro 11.5.2

when I connect from another mac using the logmein client, I just get a desktop with no icons or apps.

how can I get this client to work correctly?

 

 

3 REPLIES 3
svrc
New Contributor

Re: mac client not working when connecting from another mac

This is undocumented, and I was pulling my hair out - doesn't work with Windows talking to Mac either lately.   But I fixed it inadvertently today when installing Zoom on that computer.  

In System Preferences, Privacy & Security section, Privacy tab, ensure that LMGUIAgent is checked under "Screen Recording".    After that I could see the full desktop.

Environment: M1 Mac Mini, macOS Big Sur host ; Windows 10 client.

drcortes
New Contributor

Re: mac client not working when connecting from another mac

I have checked this.

the LMUI agent is on SCREEN RECORDING and it is checked.

Still, no luck.

 

any help here?  otherwise I will have to change to another remote desktop service.

svrc
New Contributor

Re: mac client not working when connecting from another mac

Have you also looked in Accessibility in that security & privacy screen? I have LMGUIagent and LogMeIn control panel checked there, which is the documented setting that they get you to activate.

You could try calling support before abandoning.