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jakem00
New Contributor

user name and password fail on ipad, but work on PC?

I've lot logmein Pro on my work desktop (win 7)

 

I was able to login via my ipad pro and my home computer (win 10).  I recently got a new ipad pro .  I get to the screen that asks for the computer user name and password.  The login fails every time.  I can still login via my home desktop.  Any ideas?   

3 REPLIES 3
AshC
Retired GoTo Contributor

Re: user name and password fail on ipad, but work on PC?

@jakem00  [Update]  I actually found this to be relevant to your situation: iOS Smart Punctuation functionality

  1. On your iOS device, tap Settings.
  2. Under General, select Keyboard.
  3. Disable Smart Punctuation.

Reference:  https://help.logmein.com/articles/en_US/FAQ/Special-Characters-are-not-sending-on-my-iPhone-what-can...


Ash is a member of the LastPass Community Care Team.

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jakem00
New Contributor

Re: user name and password fail on ipad, but work on PC?

I tried that,  no dice.  It's weird. I cant log in with any IOS device, tried an iphone and 2 ipads

AshC
Retired GoTo Contributor

Re: user name and password fail on ipad, but work on PC?

@jakem00 Have you tried resetting the password itself?


Ash is a member of the LastPass Community Care Team.

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