When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date.
@Malyap You may still have a local network problem there. Are you able to test any other devices or network connections?
There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly).
@Malyap If you don't have any other security apps that might be blocking the connection then it is unclear what might be the problem without a local diagnostic. Feel free to give us a call at your convenience: https://support.logmeinrescue.com/rescue/help/how-do-i-contact-rescue-customer-support