How to get history of all previous sessions?

[Oliwer]

In the guide they say how to get history log of sessions to this in-session device. But sometimes I'm interested in logs from all the sessions I had for last months. Please note, I don't have access to any admin account. Just the Technician Console. Can I find log files somewhere in my PC, or is there any other way to get them for my own reporting purpose?

[AshC]

@Oliwer  Local log files are mainly to monitor performance, so they may not have exactly what you're looking for.  Were you specifically trying to see which client names connected remotely? 

[Oliwer]

I regularly need to report my work done on the past time for different customers.

So the values I put as "VAR Tech name" or "Ticket number" plus dates of Session start & Session end would fulfil my minimal needs.

But ideally I would like to get the historical chat log for each session also.

[AshC]

You can access this data, including the Chat Log through the Admin Center online: https://support.logmeinrescue.com/rescue/help/video-chat-log-1-36 

[Oliwer]

Thank you for that 🙂

My question was related to LogmeIn, but still your guide was entertaining 🙂

[JeffVB]

@AshC, that video is great for viewing history within an *active* session. I, too, am trying to find an historical log of Rescue support sessions. I mean, what is the purpose for the (optional) Name and Custom Fields 1 & 2 if not for making sessions for later technician review and time reconstruction?