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amykhar2
New Contributor

Is the Technician console compatible with Catalina?

Every time I launch it, it crashes and goes away immediately with no errors shown.  I have the most recent version downloaded from your site.

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AshC
Retired GoTo Contributor

Re: Is the Technician console compatible with Catalina?

@IanGoquingco Catalina should be fully compatible at this time:  https://help.logmein.com/articles/en_US/ReleaseNote/LogMeIn-Rescue-December-3-2019-Technician-Consol...

 


Ash is a member of the LastPass Community Care Team.

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9 REPLIES 9
AshC
Retired GoTo Contributor

Re: Is the Technician console compatible with Catalina?

Hello,

I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks.

 


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AshC
Retired GoTo Contributor

Re: Logmein Rescue app not WORKING in macOS Catalina

Hi @Boihitcar ,

We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks.  Apologies for the delay, and you may use RescueAssist (web) in the meantime.


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amykhar2
New Contributor

Re: Is the Technician console compatible with Catalina?

Thank you  🙂

rw_niaccarino
New Contributor

Re: Is the Technician console compatible with Catalina?

I am also after a working version of the Technician Console for MacOS Catalina.

 

Thanks in advance.

 

AshC
Retired GoTo Contributor

Re: Is the Technician console compatible with Catalina?

@rw_niaccarino  Sorry for the delay.  I'd suggest holding off on Catalina upgrades for the time being, and we'll update our support documenation as soon as possible here:  https://support.logmeinrescue.com/rescue/help/does-the-rescue-technician-console-work-with-macos-101...


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rw_niaccarino
New Contributor

Re: Is the Technician console compatible with Catalina?

Thanks for your reply, but we have already upgraded to Catalina. I would've thought LogMeIn would be participating in Public Betas in order to ensure their software is compatible with the latest releases?

 

In any case, we will wait patiently for the new release.

 

Thanks,

MarkS1
New Contributor

Re: Is the Technician console compatible with Catalina?

That referenced page says it is expected in the next 60 days - but doesn't say when the item was posted - at least a month ago.

 

Can the article be updated to be useful?

 

IanGoquingco
New Member

Re: Is the Technician console compatible with Catalina?

Hello,

 

Do you expect this update soon?  

AshC
Retired GoTo Contributor

Re: Is the Technician console compatible with Catalina?

@IanGoquingco Catalina should be fully compatible at this time:  https://help.logmein.com/articles/en_US/ReleaseNote/LogMeIn-Rescue-December-3-2019-Technician-Consol...

 


Ash is a member of the LastPass Community Care Team.

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