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New Contributor

LogMeIn Rescue will not go away!

Microsoft tech support used LogMeIn Rescue to remotely access my machine but now the program keeps trying to connect over and over again.  I tried to uninstall the program but it is not there.  I used task manager to find out where it is at, but it's in a temp directory I am unable to open.  Is there any way to get rid of this thing?  It keeps poping up and trying to connect and no matter how many times I close it or use task manager to kill it it will not die.

3 REPLIES 3
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Retired LogMeIn Contributor

Re: LogMeIn Rescue will not go away!

It sounds like the technician was not disconnected cleanly after having restarted as a system service.

 

To remove a stuck applet, the first thing you need to do is to stop the service and the task.  Sounds like you already have the task manager part down.  The service is accessed via the Administrative Tools in the Control Panel, or by typing services.msc in the Search or Run box.

 

Once in the services menu, find the LogMeIn Rescue service, and open it.  Copy down the service name (top line), and then stop this service.  Close the window.

 

Now open an admin Command Prompt (Right Click on the command prompt icon and choose Run as Admin, not needed on XP though) and type the following command:

 

sc delete <insert service name>

 

Once deleted, you will be able to remove the files, since they are no longer running.

 

If you need assistance with this, please reach out to our Support Line

Sean Keough
Product Specialist, LogMeIn Support
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New Contributor

Re: LogMeIn Rescue will not go away!

THIS IS NOT WORKING. THIS LOGMEIN RESCUE APPLET IS A REALLLLLLLL NIGHTMARE AND IT IS SCREWING UP SOME OF THE FUNCTION OF MY WINDOW 10 LIKE POWER SLEEP.   i CALLED THE COMPANY THE GIRL DID NOT KNOW WHAT TO DO.  i READ ABOUT HOW TO DELETE THE SERVICE NUMBER ON CMD AS ADMINISTRATOR ... IT SAYS THE SPECIFIED SERVICE DOES NOT EXIST AS AN INSTALLED SERVICE.   i THOUGHT IT DID THE FIRST TIME BECAUSE IT DISAPPEARED FROM MY DESKTOP BUT THEN WHEN i RESTARTED THE COMPUTER IT POPPED BACK AGAIN.  THE PROGRAM WAS DELETED IN ADD AND REMOVE PROGRAM SO THERE IS NOTHING TO UNINSTALL. I KEEP DELETING THE FILE IN TASK MANAGER BUT IT KEEPS POPPING BACK.  WHAT THE HELL IS THIS?   THIS HAPPENED WHEN MICROSOFT TECH SUPPORT FROM INDIA  LOGGED INTO MY COMPUTER.  HOW DO I GET RID OF IT ONCE FOR ALL.   PLEASE ANYONE.

New Contributor

Re: LogMeIn Rescue will not go away!

I just saw this on one of my "senior clients".... scammer got into her machine, it did NOT show in installed programs, nor did it show up in the startup items in task manager, and "killing it" just kept bringing it back. Could not delete folder, couldn't rename it. I finally got to msconfig, told it to boot with out anything else but basic boot, rebooted. Found the folder under program files (x86) and deleted the logmein named folder. Rebooted, now it was gone.  Fixed boot back to normal. Still good.

 

 

Probably could have rebooted in safe mode (start, restart with shift held down)

 

These are evil evil pretend microsoft support. 

 

Nothing was suspicious in the history of either of the browsers. Couldn't see any suspicious emails. But it looked like built in MAIL got setup, search was showing "mail". And somehow trying to get into MAIL she got sent to a scam "help" site instead of real one.  She was really using yahoo mail on browser, don't know how this happened, but that's the best I can figure, she got confused and forgot how to get into mail and was led down a garden path to the scammer who popped up a huge "CALL MICROSOFT" page she couldn't get closed. 

 

Bottom line, it was not in programs to uninstall, had to reboot without normal boot.