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BMill
New Contributor

Remove auto logoff

Hello,

 

As stated above, please provide instructions on how to remove the auto logoff.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Remove auto logoff

Hi @BMill, welcome to the community.

 

An Admin or Master Admin can update this on a group-by-group basis. In the Admin Center while highlighted on the Tech Group they want to make the change to select Settings at the top of the page, then under the Technician Console section there is a setting, "Technician automatically logs out after" which can be set to "0" which will prevent technicians in that group from being automatically logged out. 

 

Screen Shot 2022-10-11 at 5.10.23 PM.png

 

Glenn is a member of the GoTo Community Care Team.

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View solution in original post

2 REPLIES 2
GlennD
GoTo Manager

Re: Remove auto logoff

Hi @BMill, welcome to the community.

 

An Admin or Master Admin can update this on a group-by-group basis. In the Admin Center while highlighted on the Tech Group they want to make the change to select Settings at the top of the page, then under the Technician Console section there is a setting, "Technician automatically logs out after" which can be set to "0" which will prevent technicians in that group from being automatically logged out. 

 

Screen Shot 2022-10-11 at 5.10.23 PM.png

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
BMill
New Contributor

Re: Remove auto logoff

Thank you very much for your fast and concise reply. All the best to you Glenn! 🙂