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New Contributor

Rescue Compatibility with MS Surface tablets

When will the rescue lens application be compatible with the MS Surface tablet?   I was told it should be in the next update in April but no one can confirm.  I have a very large national account that has been waiting for over a year.

8 REPLIES 8
LogMeIn Contributor

Re: Rescue Compatibility with MS Surface tablets

Hi Johnny,

I don't know if Rescue Lens will specifically be designed for Surface or Windows Mobile, but if running a Surface Pro, then you should be able to install the full desktop version.

New Contributor

Re: Rescue Compatibility with MS Surface tablets

Actually, I'm talking about the customer side with an MS Surface, not our technician side.   Our tech provides a 6-digit code for them to enter into the app.  When will the app for MS Surface be available?

LogMeIn Contributor

Re: Rescue Compatibility with MS Surface tablets

If you are referencing the Surface RT then I'm afraid we don't have any ETA on development for a compatible app.

New Contributor

Re: Rescue Compatibility with MS Surface tablets

I'm not familiar with what a Surface RT is.  My clients have MS Surface Pro.  Is that similar? 

LogMeIn Contributor

Re: Rescue Compatibility with MS Surface tablets

@JohnnyLee1  The Surface RT is more of a mobile / scaled down Windows OS, compared to the 'Pro' version.  I'm afraid we don't have webcam sharing available yet for desktop clients.

New Contributor

Re: Rescue Compatibility with MS Surface tablets

OK, let's try this again...  I am aware that you don't have compatibility with the Surface Pro right now.  My question is do you know WHEN you will have it available?

LogMeIn Contributor

Re: Rescue Compatibility with MS Surface tablets

I honestly haven't heard of any plans right now, though it may be developed for RescueAssist in the future.  We can post this thread as a possible enhancement request for others to up-vote in the mean time.

 

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New Contributor

Re: Rescue Compatibility with MS Surface tablets

At this time LogMeIn Rescue does not offer support for the Windows Surface RT tablet. The Windows Surface RT tablet is running a version of Windows 8 that is specific to the ARM CPU platform, which currently does not offer remote control capabilities for 3rd party solution providers. DQFanFeedback