cancel
Showing results for 
Search instead for 
Did you mean: 
New Contributor

Which Google Play Services required to run Screen Sharing/Remote control

We work with a client who uses MDM, namely IBM Maas360. They recently adjusted their security policies, to where we can no longer screen share/remote control their devices.

 

We are able to connect without any issues. But as soon as we use the View or Control customer's device, the window will popout momentarily, then close right away. Can try to press the buttons again, but it will exhibit the same behavior, the pop up will close right away.

 

We do get a view of the customer's device momentarily, and I can see that there is an error, "Google Play Services has stopped".

 

I'm wondering if there's a list of all the services that screen sharing/remote control requires so that we can compare against the customer's security policy, to allow the traffice to go through.

 

Any help is appreciated.

 

Thanks,

2 REPLIES
New Contributor

Re: Which Google Play Services required to run Screen Sharing/Remote control

I do have same problem like this. Please post a solution waiting.

 

thanks

 

 

------------------------------------------------------------------------------

robux codes generator

LogMeIn Contributor

Re: Which Google Play Services required to run Screen Sharing/Remote control

@ahsanf Sorry for the disconnect. 

 

See if this Rescue document has the data you seek:  https://logmeinrescue.github.io/Android-SDK/#15