Restting Kaspersky sorted the problem immediatly, THANK YOU!
Can you be a little more specific on how to fix this? I cannot find where to implement the setting you mentioned in your post. Thanks
Hey Anon 106049, if you are asking me... I have Kaspersky 2013 which as it turns out was causing the problem. I opened my Kaspersky antivirus 2013 software. Clicked on the settings icon on the top right. On the settings screen on the bottom left are two words, help and restore. I clicked on restore and then followed the configuration wizard.
After this was completed. I no longer had the problem with LogMein.
I had got the idea from an earlier post in this thread who suggested it:
Open Kaspersky 2013.
• Click on 'Settings'.
• Click on the word 'Restore' in the lower left.
• Click 'Next'.
• Please check all boxes, including sub-boxes. If you issue is not related to Anti-Spam, you can uncheck it.
• Click 'Next'.
• Click 'Finish'.
• Click 'OK' twice.
Hope this helps,
yes I was asking you, however I do not use that anti virus software. It's very odd, I have a bank of computers and only am having issues with one, though it's the only one with Windows 7
Ah ok, maybe see if there is a similiar process you can follow with your current antivirus. Otherwise, I am not at all technical so would be at a loss, sorry 🙂
Sorry, for your info it is Windows 7 I have on this computer.
Your suggestion worked! I had tried a couple of other things as recommended a little later in the thread, but this one worked like a charm. The connection had been working just fine until a few days ago. After reading your post, I realized my dad had been over and had started playing with my Avast.
Phew!! Thank you so much.
hey thanks for the help this worked for me i went into my anti virus program and de-activated web surfing protection " AVAST WEB SHIELD" and then tried to log in again and was succesful.