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New Contributor

All computers that use Internet via proxy cannot be accessed

Hi there,

We've installed Windows agent 1.0.0.139 and after that all computers that use Internet via proxy cannot be accessed. Only have connection to those computers that doesn't use proxy for Internet. Please to advise how to proceed with this issue. This issue wasn't present  when we were using old GoToAssist agent. 

Regards!

3 REPLIES 3
LogMeIn Contributor

Re: All computers that use Internet via proxy cannot be accessed

@LuVass   Sorry for the trouble there.  Just to confirm, were you using Rescue or RescueAssist when attempting to connect?

New Contributor

Re: All computers that use Internet via proxy cannot be accessed

Hi and thank you for your assistance!
Our agent is RescueAssist
LogMeIn Contributor

Re: All computers that use Internet via proxy cannot be accessed

@LuVass   Be sure to note the following requirements at the proxy location:

The following web resources need to be accessible:

  • .console.gotoassist.com
  • .remoteview.logmein.com
  • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on RescueAssist side:  15000 (UDP traffic) or 443 (TCP traffic) for RescueAssist media sessions