Chrome extension for Rescue Assist doesn't work

[OrthoC]

Hello,

We have a RescueAssist account for internal IT support (single agent.. me, supporting 50 people across 3 geographic offices).

We use Google Chrome across the whole company, and we've implemented the Chrome GPOs to setup a consistent setup for all chrome installations on the domain. We've force installed several extensions, and one of them is the RescueAssist extension (https://chrome.google.com/webstore/detail/rescueassist-by-logmein/okeidbcjhfmmgbifniecoamliflmbodi).

The problem is that when I launch a remote assist link for the end-user to use (NOT unattended by the way), the user is still prompted to download the remote support installer, despite the extension existing within Chrome.

Is there something I'm missing to make this extension work, without having to download the remote assist agent every time a session is initiated (without using the unattended installer that is) ?

[AshC]

Hi @OrthoC ,

Welcome to the Community!

I am afraid there isn't too much to the LMI Rescue extension to Chrome, and you still need to install the endpoint.  What I can suggest to make things easier, is if the end user clicks 'Remember my selection' upon downloading the Rescue application.

Reference document:  https://support.logmeininc.com/central/faq/plugin-and-extension-free-remote-control-from-browsers-00...