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The problem is that when I launch a remote assist link for the end-user to use (NOT unattended by the way), the user is still prompted to download the remote support installer, despite the extension existing within Chrome.
Is there something I'm missing to make this extension work, without having to download the remote assist agent every time a session is initiated (without using the unattended installer that is) ?
I am afraid there isn't too much to the LMI Rescue extension to Chrome, and you still need to install the endpoint. What I can suggest to make things easier, is if the end user clicks 'Remember my selection' upon downloading the Rescue application.