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New Contributor

Client receives "failed to start client application" error

I have a user that is no longer able to run the RescueMe client. She's used it for quite sometime but now she gets a pop-up message that state "Failed to start client applicaiton" when she runs the downloaded client. 

We've cleared her internet cache and rebooted. I'm not sure what else to check.

FailedToStart.png

3 REPLIES 3
LogMeIn Manager

Re: Client receives "failed to start client application" error

Hi @TimRoop,

 

What operating system and web browser does your client use?

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Client receives "failed to start client application" error

She is running Windows 10 and Chrome is her default browser.

LogMeIn Manager

Re: Client receives "failed to start client application" error

Thank you. I ran this error past support and they were not familiar with it so I have created a case for you #12080783. Since your client has Windows 10 you could have her try to join using either Edge or IE 11, both should be able to run the client plug-in.

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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