cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Contributor

Device List page blank - spinning Loading message

Logging into console.gotoassist.com and selecting Devices results in a spinning Loading message. I have only ever seen the list load properly once. Doesn't matter which browser (FF, Chrome, Edge). All ad blocking is turned off.

6 REPLIES
LogMeIn Contributor

Re: Device List page blank - spinning Loading message

Hi @Boyd B. ,

I apologize for the difficulty there. 

Could you specify what OS and security/add blocks/firewalls are installed?

Active Contributor

Re: Device List page blank - spinning Loading message

Windows 10 with Windows Defender. Chrome with no add-blockers, Firefox with ad-blockers disabled, Edge with ad-blockers disabled.

LogMeIn Contributor

Re: Device List page blank - spinning Loading message

@Boyd B.  Thank you.  We are currently investigating and will update this thread with more info soon.

LogMeIn Contributor

Re: Device List page blank - spinning Loading message

@Boyd B.  It would greatly assist our investigations if you could pull some logs yourself:

  1. Press F12 (chrome) to open dev tools
  2. Select the Console tab.
  3. Press F5 to refresh page
  4. In the console screen: right-click and select Save as

You can then send them to gotoservice@logmein.com as an attachment.

Thanks.

Active Contributor

Re: Device List page blank - spinning Loading message

Naturally, this time it worked properly in Chrome, and the Devices list showed right up.

 

appCues.js:10 Appcues pageload
unattended.js:5 [Unattended Bridge] sending message to component Object
unattended.js:5 [Unattended Bridge] sending message to component Object

 

on a refresh, the log is


unattended.js:5 [Unattended Bridge] sending message to component Object
unattended.js:5 [Unattended Bridge] sending message to component Object

 

When it fails to load, the only thing that shows up in the Chrome developer console is:

appCues.js:10 Appcues pageload

 

 

LogMeIn Contributor

Re: Device List page blank - spinning Loading message

@Boyd B.  Thanks for the follow up.  We'll let you know if anything is found soon.