There needs to be an "Are you sure?" prompt to click YES or NO when EITHER the technician or the end user clicks the 'End Session' button in the console or the remote session. In testing, I've accidentially clicked the X button and closed the remote when I meant to click the Full Screen button. You can accidentially click the End Session button in the remote view as well and sever your connection. There needs to be a confirmation prompt as exists in GoToAssist.
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