Since the initial launch of RescueAssist two truths emerged. First, our customers love the GoToAssist brand. The RescueAssist brand confuses users searching for GoToAssist. Second, agents don’t have a clear preference for a desktop or a browser-based agent console. In fact, they like the option of both experiences. So, we’re taking action to deliver on both fronts.
LogMeIn now supports two product versions of GoToAssist Remote Support.
GoToAssist version 4, is our expert desktop app leveraged by most of our user base.
RescueAssist becomes GoToAssist version 5, with a rebranded web console, rebranded unattended access (also v5) and the ability to download version 5 of the desktop console.
We will be launching a new GoToAssist v5 discussion board today and retiring this one in the next couple of days.
Glenn is a member of the LogMeIn Community Care Team.
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