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Active Contributor

MacOS Catalina

Virtually impossible to connect to Catalina, GoToAssist doesn't work at all, trying to talk customers through the System Preferences changes to give access. TeamViewer no better, very frustrating.

3 REPLIES 3
LogMeIn Contributor

Re: MacOS Catalina

Hi @EKKG ,

Sorry for the connection difficulty with your Mac clients.  Please see if this support document resolves some of the Mac launch and permission problems there:  https://help.gotoassist.com/rescueassist/help/how-can-i-remotely-control-a-customers-mac-running-mac...

Active Contributor

Re: MacOS Catalina

There are no apps requesting permission under "screen recording" and I cannot add one. 

Active Contributor

Re: MacOS Catalina

finally got it to work on one Mac but it was a painful process. Didn't work the first time, but it did the second.