Virtually impossible to connect to Catalina, GoToAssist doesn't work at all, trying to talk customers through the System Preferences changes to give access. TeamViewer no better, very frustrating.
Hi @EKKG ,
Sorry for the connection difficulty with your Mac clients. Please see if this support document resolves some of the Mac launch and permission problems there: https://help.gotoassist.com/rescueassist/help/how-can-i-remotely-control-a-customers-mac-running-mac...
There are no apps requesting permission under "screen recording" and I cannot add one.
finally got it to work on one Mac but it was a painful process. Didn't work the first time, but it did the second.
