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JL5
New Contributor

Purchase second agent now I dont have access to admin section

I have just purchased a second agent on my go to assist subscription and I attempted to go to the manage user page but it is saying I dont have access to the admin section. Any ideas?

 

Thanks

 

Jamie

3 REPLIES 3
LogMeIn Contributor

Re: Purchase second agent now I dont have access to admin section

@JL5  My apologies if there was any issue during your upgrade.  I have made a change that should grant you Administrator access if this right was not given before.  Please check your account again.

JL5
New Contributor

Re: Purchase second agent now I dont have access to admin section

Hi AshC,

 

Thank you for your assistance, I have checked my account again and I am still being given the same message that I do not have permissions.

 

Thanks

 

Jamie

LogMeIn Contributor

Re: Purchase second agent now I dont have access to admin section

@JL5  Hi Jamie,

We're filing a ticket for you now.  Should be less than 24 hours to fix...

 

Thanks for your patience.