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New Contributor

Rescue Assist Android support

Hi, I want to use Rescue assist (or goto assist) to provide support to our new Tablet project, we'll be supporting a large amount of devices (probably over a hundred) and I want to know if there are plans to support Lenovo Devices, (specifically the Tab M10).

Right now they just fail to connect screenshare.

I'd like to know if there is either a way of getting this working or support planned in the immediate future.

 

Unattended would be perfect but not on demand would be good enough. 

 

3 REPLIES 3
LogMeIn Contributor

Re: Rescue Assist Android support

Hi @REvans ,

If this issue is still occurring for you on that Lenovo device, we'd be interested in some further testing.  Please let us know should the behavior persist.

 

New Contributor

Re: Rescue Assist Android support

Hi there, thanks for the reply, i'm still having the same issue, here some more information:

 

Client does connect, and I can chat, but no screen share.

Log shows:

 

Support session established with testname.
 
Screen access denied.
 
Screen access requested.
 
What do you need me to do next?
LogMeIn Contributor

Re: Rescue Assist Android support

@REvans  Have you made sure you have the Mobile Add-On enabled for your account?