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RescureAssist stopped responding

I'm trying out the Beta of the GotoAssist Remote support (RescueAssist).

 

I was in a web session.  But all of a sudden lost control.  The screen went black, and was prompted to click the Admin button to regain control.

 

But when I did that, and said yes.  Nothing happened.  I still had a black screen, and no control.  I ultimately had to end the session.  

 

 

 

Attached is a screenshot.RescueAssist by LogMeIn - Google Chrome 10_25_2018 10_30_01 AM.png

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1 ACCEPTED SOLUTION

Accepted Solutions
LogMeIn Contributor

Re: RescureAssist stopped responding

@44joepersonal  I apologize for the difficulty.  We are currenlty investigating similar reports of sudden remote control loss with RescueAssist, and will update this thread with more info soon.

2 REPLIES
LogMeIn Contributor

Re: RescureAssist stopped responding

@44joepersonal  I apologize for the difficulty.  We are currenlty investigating similar reports of sudden remote control loss with RescueAssist, and will update this thread with more info soon.

LogMeIn Contributor

Re: RescureAssist stopped responding

Anyone else following this thread:  We could only reproduce this sporadically for a few minutes after several customer reports.  I don't think it will appear on the status page as the number of reports we received were minimal.

 

I apologize for any inconvenience this disruption may have caused.