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New Contributor

Send ctrl-alt-delete with RescueAssist?

Unattended session starts, but I don't see a way to send ctrl-alt-delete to log on to the computer. Is that just not possible with Rescue vs GoToAssist?

7 REPLIES
LogMeIn Contributor

Re: Unattended support session with logmeinRescue

@csac_it  Sorry about that!

 

This issue is high priority right now, so the fix should be along very soon.  We'll update this thread when completed.

New Contributor

Re: Unattended support session with logmeinRescue

Any update on when this will be implemented? On my Mac, I'm unable to even send that combination, so it's a big disadvantage. 

LogMeIn Contributor

Re: Unattended support session with logmeinRescue

@JaredP  The work is currently in progress, and we'll update this thread when complete.

New Contributor

Re: Unattended support session with logmeinRescue

Any ETA? Our work is 90% unattended and there's no way we could utilize it right now, much lest test it thoroughly.
LogMeIn Manager

Re: Unattended support session with logmeinRescue

Hi @RNSiTech,

 

I would recommend continuing to use the Remote Support desktop software primarily for now. As soon as we add the ability to send a ctrl-alt-delete in RescueAssit, we will update this post.

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Unattended support session with logmeinRescue

I just got a subscription to RescueAssist today because GoToAssist was no longer available (which I have used previously).  How could this not be incorporated into your initial release of this product!?  I would imagine that a majority of users need the ability to do this....  especially with unattended support.

LogMeIn Contributor

Re: Unattended support session with logmeinRescue

I would like to thank everyone for their patience as we worked to get the ctrl alt del functionality back into the product. I am happy to report that this functionality was released earlier today and you can now access ctrl alt del from the menu bar while a session is running in admin mode:

New menu bar.png