cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

Shared Sessions Staying Open

Hi

 

We have two concurrent  RescueAssist licences for a team of five Analysts. Shared sessions are staying open, often evernight, and I am having to manually kill them through the admin center several times per day.

 

Grateful for any suggestions.

 

Thanks

6 REPLIES 6
LogMeIn Contributor

Re: Shared Sessions Staying Open

Hi Ben,

Are you able to reproduce this problem yourself, after ending a remote connection and exiting RescueAssist completely?

 

Is there any change if you end the session and reboot?

LogMeIn Contributor

Re: Shared Sessions Staying Open

@Ben_Cook  It looks like we've identified the problem, and have a fix scheduled in the next week or so.

Thanks for your patience while we confirm everything is in place.

New Contributor

Re: Shared Sessions Staying Open

That is very good to hear. This is happening multiple times per day, for multiple agents. Rebooting after each session is not really possible for a busy helpdesk.

 

I shall await the fix.

 

Thanks

New Contributor

Re: Shared Sessions Staying Open

We are having the same problem with shared sessions staying open.  We have 30 licenses.  Almost all are in use.  Several employees using a license are not in the office.  Some that are in the office do not even have application running. 

 

Can you share when the fix will be live? 

 

LogMeIn Contributor

Re: Shared Sessions Staying Open

Hi Mark, I expect to have an update this week. 

 

Thanks for your patience in the meantime.

New Contributor

Re: Shared Sessions Staying Open

Hello, 

We are also experiencing this issue. Just as an FYI. 

I am looking forward to hearing when this will be fixed