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RJM
Active Contributor

Unable to assign unattended devices to groups

The help states:

Add a Device to Group

  1. On the Devices tab of the RescueAssist Agent Web Console select All Devices .The list of devices set up for unattended access is displayed.
  2. Click the device you want to add to a group.The Device Info panel is displayed.
  3. On the Device Info panel, click Move to Group.The Move to Device Group window is displayed.
  4. Select the device group(s) to which you want to add the device.
    Tip: You can select more than one group.
  5. Click Move.

 

I don't see any "Move to Group" option anywhere. My new devices are stuck in "All Devices".

 

 

Bob

1 REPLY
LogMeIn Manager

Re: Unable to assign unattended devices to groups

Hi @RJM,

 

Sorry for any frustration. Your existing Remote Support Unattended computers will be listed in the new RescuseAssist console, but they are in a read-only state. You can connect to them from RescueAssist but to rename, move or delete them you will need to use the Remote Support interface still.

 

New device groups and Unattended computers that you set up in RescueAssist will be able to be moved, renamed and removed in RescueAssist.

 

Glenn is a member of the LogMeIn Community Care Team.

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