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New Contributor

rescue assist- cannot view remote session (Samsung work profile device)

When connecting a remote session to a Samsung Galaxy S9 with an Android work profile, the screen share will only display a black screen when work profile apps are opened.   Other Android work profile devices in our environment (Pixel, Lenovo, etc) do not exibit this behavior.

2 REPLIES 2
LogMeIn Contributor

Re: rescue assist- cannot view remote session (Samsung work profile device)

I apologize for the difficulty there.  We have an investigation currently under way for the Galaxy S9 device, and will update this thread as new information becomes available.

New Contributor

Re: rescue assist- cannot view remote session (Samsung work profile device)

Any update or info?  It's quite frustrating that we can't use this with our most common devices.