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New Contributor

LastPass Enterprise account IE add-on keeps crashing IE

I have a client of mine who is having issues using the LastPass add-on in IE.  It works on chrome how ever the portal shes using only displays correctly within IE and they are requesting that IE has the access of LastPass.   The log in process is federated using O365 credentials, when we enter in her email it should auto log her into the LastPass but instead it keeps crashing IE.  See attached screenshots with IE version Winver and the error displayed within IE.   IE about.PNGlastpass error.PNGwinver.PNG

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LogMeIn Contributor

Re: LastPass Enterprise account IE add-on keeps crashing IE

Hello,


Could you try uninstalling the LastPass extension, then reinstalling from here via the LastPass Universal Windows Installer? https://lastpass.com/misc_download2.php

 

Please note that the LastPass IE web browser extension only receives security updates, compatibility fixes, and technical support, but does not receive new LastPass feature enhancements as it is currently in maintenance mode per Microsoft. Please see https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support for more information.




RachelO is a member of the LogMeIn Community Care Team.

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New Contributor

Re: LastPass Enterprise account IE add-on keeps crashing IE

rachel thanks for the reply i completed this by installing from the link and same result, we also ran DISM and SFC scans and still no luck.

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LogMeIn Contributor

Re: LastPass Enterprise account IE add-on keeps crashing IE

Thanks for the info. While we do recommend using a different browser, as Windows is officially ending support for the browser, you can create a ticket for our support team to investigate and hopefully resolve this issue. If you are a LastPass Enterprise customer you will also get the option to receive a callback for support from the Enterprise support team within under 5 minutes via phone or you can access our Enterprise support number through your LastPass Admin Console > Support.  Please scroll down on this page and click Contact Support to open a ticket or https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121




RachelO is a member of the LogMeIn Community Care Team.

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