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SeidiJr
Active Contributor

Re: LastPass Free to LastPass Families - Discount issues

@khenning , try this link: http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS

ALTHOUGH I'm trying since yesterday with no success - always get an error message (Server Error 500). Worse is the support: no answer from them TO PAY A SUBSCRIPTION... imagine when you'll find a real issue.

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RachelO
LogMeIn Contributor

Re: Cannot complete payment for Family license

Hello,

 

Could you try purchasing via this link: http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS to see if you are then able to complete the Families purchase?




RachelO is a member of the LogMeIn Community Care Team.

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SeidiJr
Active Contributor

Re: Cannot complete payment for Family license

Hi, @RachelO .

I can reach the landing page with the discount:

premium-offer.png

 

Although, when I fill the form and click on "Confirm Purchase" button, I get the same error as before:

 

lastpass-error-2.png

 

Thanks for your reply. Best regards.

SeidiJr
Active Contributor

Re: Cannot complete payment for Family license

Hi, @GlennD & @RachelO .

 

4 days trying to upgrade my free plan using the promo link...

20210222-0801 - lastpass error.png

 

...but can't complete the payment.

20210222-0801 - lastpass error.png

 

When will LastPass fix this server bug?

RachelO
LogMeIn Contributor

Re: Purchasing family doesn't work

Hello,

 

Could you try to purchase LastPass Families using this link to see if you are then able to complete the purchase? 

http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS




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W130SN
Active Contributor

Can't Upgrade to Family Plan

Have been trying to upgrade our accounts to the family plan but it fails each time. Have tried at leat 6 times today!

 

Purchase_LastPass_Families_LastPass_-_2021-02-22_21.47.04.jpg

 

Please suggest a course of action.

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W130SN
Active Contributor

Re: Purchasing family doesn't work

Just tried to purchase yet again but same problem.

 

Purchase_LastPass_Families_LastPass_-_2021-02-22_21.47.04.jpg

SeidiJr
Active Contributor

Re: Purchasing family doesn't work

For God sake! @RachelO , As I wrote before, I've been using the link http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS for 4 days.  

The link you and @GlennD have been posting in this thread is correct: as all my previous posts (with screenshots), I'm able to get the 25% discount (another screenshot):

20210222-2016 - Lastpass.png

 

The real problem is when you fill the form and click on the button Confirm Purchase: your server that is returning internal error 500 in "ProccessPurchaseWithCardAdd" (look the screenshot):

20210222-2018-error.png

 

AGAIN: it's not a problem with the promo link, it's a problem with your purchase code / script / server !!!

Tags (2)
GlennD
LogMeIn Manager

Re: Purchasing family doesn't work

Hi @SeidiJr 

 

I've looked into your case and will private message you.

 

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SeidiJr
Active Contributor

Re: Purchasing family doesn't work

Thanks, @GlennD