LastPass Free to LastPass Families - Discount issues

[SeidiJr]

@khenning , try this link: http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS

ALTHOUGH I'm trying since yesterday with no success - always get an error message (Server Error 500). Worse is the support: no answer from them TO PAY A SUBSCRIPTION... imagine when you'll find a real issue.

[RachelO]

Hello,

Could you try purchasing via this link: http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS to see if you are then able to complete the Families purchase?

[SeidiJr]

Hi, @RachelO .

I can reach the landing page with the discount:

Although, when I fill the form and click on "Confirm Purchase" button, I get the same error as before:

Thanks for your reply. Best regards.

[SeidiJr]

Hi, @GlennD & @RachelO .

4 days trying to upgrade my free plan using the promo link...

...but can't complete the payment.

When will LastPass fix this server bug?

[RachelO]

Hello,

Could you try to purchase LastPass Families using this link to see if you are then able to complete the purchase? 

http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS

[W130SN]

Have been trying to upgrade our accounts to the family plan but it fails each time. Have tried at leat 6 times today!

Please suggest a course of action.

[W130SN]

Just tried to purchase yet again but same problem.

[SeidiJr]

For God sake! @RachelO , As I wrote before, I've been using the link http://www.lastpass.com/buy-families?cp=LPF2021-DT-25CS for 4 days.  

The link you and @GlennD have been posting in this thread is correct: as all my previous posts (with screenshots), I'm able to get the 25% discount (another screenshot):

The real problem is when you fill the form and click on the button Confirm Purchase: your server that is returning internal error 500 in "ProccessPurchaseWithCardAdd" (look the screenshot):

AGAIN: it's not a problem with the promo link, it's a problem with your purchase code / script / server !!!

[GlennD]

Hi @SeidiJr 

I've looked into your case and will private message you.

[SeidiJr]

Thanks, @GlennD