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brav0
New Contributor

Lastpass on Chrome Update Button Not Registering

For the past week or so, I'm noticing that when you signup for a new account on a website or update your login info usually lastpass has a popup in the upper right corner asking if you want to save or update the password. When I  try to click update/save nothing happens. It's like it's not registering. But clicking cancel removes it. Any ideas?

3 REPLIES 3
RachelO
LogMeIn Contributor

Re: Lastpass on Chrome Update Button Not Registering

Hello,

 

Could you try uninstalling the LastPass extension, restarting your computer, then reinstalling from here and testing once more to see if the issue is resolved? https://lastpass.com/download/




RachelO is a member of the LogMeIn Community Care Team.

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brav0
New Contributor

Re: Lastpass on Chrome Update Button Not Registering

Hello Rachel0,

 

I tried that and it's still not working. The update/save button is just not responding at all. Kinda frustrating.

RachelO
LogMeIn Contributor

Re: Lastpass on Chrome Update Button Not Registering

Thanks for giving that a try. If you've already tried uninstalling and reinstalling the extension and this is still happening, this may be a bug our developers haven't yet encountered. So that we can gather more specific details and hopefully fix this, could you submit a bug report following these steps? https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass




RachelO is a member of the LogMeIn Community Care Team.

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