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New Contributor

Master password revert to lastest version

HI,

Like many, I lost my password and needed a recovery.

During this recovery process, the only option which I thought might work was to revert to an old password state from mars 2020. However that did not work either.

 

I have since the reversion to the old password recovered my recent password from an old computer.

So the situation is that I can login to the mobile app with my new password in offline mode, were I can view all entries but not add or change anything. 

 

However, I ca not login to the web based service since the new password is disabled. 

Is it possible to revert the web based service to my most recent password ?

 

Ps. My passwords are 16-20 random characters to hints does not works.

2 REPLIES 2
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LogMeIn Contributor

Re: Master password revert to lastest version

Hello,

 

So that we can investigate and so that you don't post any private account information publicly, could you send me a private message with your LastPass account email address? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.




RachelO is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Master password revert to lastest version

Hi,

 

I sent you my email address.

 

Thank in advance. 

E.