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Blue2
Active Contributor

MasterPassword resets link expired on arrival.

I did the thing. I changed my master password and lost it. I know my previous password but when I try to access the link from the master password reset it says,

 

Sorry, but that link has expired.

You may need to generate a new email.

 

Any help would be very appreciated.

Tags (4)
4 REPLIES 4
Blue2
Active Contributor

Re: MasterPassword resets link expired on arrival.

Anyone?

 

GlennD
LogMeIn Manager

Re: MasterPassword resets link expired on arrival.

Hi @Blue2 

 

If the link is showing as expired before right away, you can copy the full URL and paste it into to a web browser. The URL could be damaged by your email scanning software if you previously request the verification email from the same IP address.

 

Glenn is a member of the LogMeIn Community Care Team.

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Tags (1)
Blue2
Active Contributor

Re: MasterPassword resets link expired on arrival.

It appears that safelinks is cutting off the original link. Any advice?

RachelO
LogMeIn Contributor

Re: MasterPassword resets link expired on arrival.

Hello,

 

We would recommend copying the link address manually from the email and pasting that in to the browser, or seeing if you can disable Safe Links protection within your email settings temporarily to access the correct/full URL. 




RachelO is a member of the LogMeIn Community Care Team.

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