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JDoyland
New Contributor

Paid for Premium but still showing as a Free user on laptop but not on cellphone

LastPass Desktop app through Firefox says that I am a Free user but I am a Premium user. LastPass on my mobile phone says premium. It's been months like this. Have logged off and on repeatedly.

2 REPLIES 2
GlennD
LogMeIn Manager

Re: Paid for Premium but still showing as a Free user on laptop but not on cellphone

Hi @JDoyland 

 

Sorry about that! We will look into this now.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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RachelO
LogMeIn Contributor

Re: Paid for Premium but still showing as a Free user on laptop but not on cellphone

Hi @JDoyland,

 

I wanted to check to see if this issue has been resolved for you yet. If not, so that we can investigate and so that you don't post any private account information publicly, could you send me a private message with your LastPass account email address? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.




RachelO is a member of the LogMeIn Community Care Team.

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