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Re: password recovery sms not working

I also get the error message "SMS provider unable to send SMS messages.."
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New Contributor

Re: password recovery sms not working

"StormFiber" wrote:
"KEW" wrote:
I am having a similar problem.

LastPass will not send an SMS to my number.

I have two numbers. One is a Google [url=https://www.mangastream.cc/manga/doctor-elise/:pca8ou7v]Doctor Elise[/url:pca8ou7v] Voice number, the other is a Republic Wireless number.

LastPass will not send SMS to these numbers, and hence I cannot set up a recovery via SMS option.

This is not good. The error message is: "Sorry, our SMS provider is currently unable to send SMS messages to....."

Does anyone know how to make this work?


To use SMS recovery, you must have access to a computer and browser where you have previously used LastPass. LastPass generates and stores a recovery one-time password (rOTP) on your computer when you log in the first time on a new computer/browser. This rOTP essentially works like a second master password and is only stored locally on your computer, but is disabled until you request account recovery. The recovery SMS just activates the rOTP, allowing you to access and decrypt your vault using it, after which you can reencrypt it using a new master password of your choice (the rOTP is disabled permanently after being used once).

Without access to a computer where you have previously used LastPass, SMS recovery won't work. This means that any hackers or LastPass employees that want to use it to access your vault would first have to get access to a computer where you previously logged into LastPass, and where you haven't taken steps to delete any traces it left behind.


Hey, I have a vague memory of Republic wireless. Years ago when I used republic I discovered that they gave customers 2 phone numbers. One was the 'network' phone number of the phone, which could be found in the phone's settings, and one that was the number I had ported when I signed up, I actually used, gave people, ect. Contact Republic support forum for more on this and if it is still true. You may be able to use the 'network' phone number to get sms messages. It could work. Sorry if this was incorrect or ends up making the situation worse. A bank I use offers Viber messaging. It will not send an SMS to my Google Fi phone number, but will send messages to my number with Viber for some reason. Maybe LastPass could set up Viber messaging.
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New Contributor

Re: password recovery sms not working

"StormFiber" wrote:
"StormFiber" wrote:
"KEW" wrote:
I am having a similar problem.

LastPass will not send an SMS to my number.

I have two numbers. One is a Google [url=https://mangazuki.site/manga/close-as-neighbors/:2zjl4q97]Close as Neighbors[/url:2zjl4q97] Voice number, the other is a Republic Wireless number.

LastPass will not send SMS to these numbers, and hence I cannot set up a recovery via SMS option.

This is not good. The error message is: "Sorry, our SMS provider is currently unable to send SMS messages to....."

Does anyone know how to make this work?


To use SMS recovery, you must have access to a computer and browser where you have previously used LastPass. LastPass generates and stores a recovery one-time password (rOTP) on your computer when you log in the first time on a new computer/browser. This rOTP essentially works like a second master password and is only stored locally on your computer, but is disabled until you request account recovery. The recovery SMS just activates the rOTP, allowing you to access and decrypt your vault using it, after which you can reencrypt it using a new master password of your choice (the rOTP is disabled permanently after being used once).

Without access to a computer where you have previously used LastPass, SMS recovery won't work. This means that any hackers or LastPass employees that want to use it to access your vault would first have to get access to a computer where you previously logged into LastPass, and where you haven't taken steps to delete any traces it left behind.


Hey, I have a vague memory of Republic wireless. Years ago when I used republic I discovered that they gave customers 2 phone numbers. One was the 'network' phone number of the phone, which could be found in the phone's settings, and one that was the number I had ported when I signed up, I actually used, gave people, ect. Contact Republic support forum for more on this and if it is still true. You may be able to use the 'network' phone number to get sms messages. It could work. Sorry if this was incorrect or ends up making the situation worse. A bank I use offers Viber messaging. It will not send an SMS to my Google Fi phone number, but will send messages to my number with Viber for some reason. Maybe LastPass could set up Viber messaging.


I discovered that they gave customers 2 phone numbers. One was the 'network' phone number of the phone, which could be found in the phone's settings, and one that was the number I had ported when I signed up, I actually used, gave people, ect. Contact Republic support forum for more on this and if it is still true. You may be able to use the 'network' phone number to get sms messages.
Highlighted
New Contributor

Re: password recovery sms not working

"StormFiber" wrote:
"StormFiber" wrote:
"KEW" wrote:
I am having a similar problem.

LastPass will not send an SMS to my number.

I have two numbers. One is a Google [url=https://manganelo.link/manga/doctor-elise/:16t4tqs5]read Doctor Elise manhwa[/url:16t4tqs5] Voice number, the other is a Republic Wireless number.

LastPass will not send SMS to these numbers, and hence I cannot set up a recovery via SMS option.

This is not good. The error message is: "Sorry, our SMS provider is currently unable to send SMS messages to....."

Does anyone know how to make this work?


To use SMS recovery, you must have access to a computer and browser where you have previously used LastPass. LastPass generates and stores a recovery one-time password (rOTP) on your computer when you log in the first time on a new computer/browser. This rOTP essentially works like a second master password and is only stored locally on your computer, but is disabled until you request account recovery. The recovery SMS just activates the rOTP, allowing you to access and decrypt your vault using it, after which you can reencrypt it using a new master password of your choice (the rOTP is disabled permanently after being used once).

Without access to a computer where you have previously used LastPass, SMS recovery won't work. This means that any hackers or LastPass employees that want to use it to access your vault would first have to get access to a computer where you previously logged into LastPass, and where you haven't taken steps to delete any traces it left behind.


Hey, I have a vague memory of Republic wireless. Years ago when I used republic I discovered that they gave customers 2 phone numbers. One was the 'network' phone number of the phone, which could be found in the phone's settings, and one that was the number I had ported when I signed up, I actually used, gave people, ect. Contact Republic support forum for more on this and if it is still true. You may be able to use the 'network' phone number to get sms messages. It could work. Sorry if this was incorrect or ends up making the situation worse. A bank I use offers Viber messaging. It will not send an SMS to my Google Fi phone number, but will send messages to my number with Viber for some reason. Maybe LastPass could set up Viber messaging.


Years ago when I used republic I discovered that they gave customers 2 phone numbers. One was the 'network' phone number of the phone, which could be found in the phone's settings, and one that was the number I had ported when I signed up, I actually used, gave people, ect. Contact Republic support forum for more on this and if it is still true. You may be able to use the 'network' phone number to get sms messages. It could work. Sorry if this was incorrect or ends up making the situation worse. A bank I use offers Viber messaging. It will not send an SMS to my Google Fi phone number, but will send messages to my number with Viber for some reason.
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New Contributor

Re: password recovery sms not working

Having same problem.. recovery page just spins and I may be out of my allotment of temporary passwords. I am testing it out and will wait before purchasing.
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Re: password recovery sms not working

SMS is not getting my phone
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Re: password recovery sms not working

sms not reaching my phone too, support is very slow.